ch777's Privacy Policy
Your personal information matters to us. Here is a fully transparent explanation of how ch777 collects, stores, and protects your data.
About This Policy
ch777 ("we", "us", "platform") is a secure and reliable online betting and gaming platform. This Privacy Policy ("Policy") describes how ch777 collects, uses, stores, discloses, and protects the personal information of users ("you", "user") of our website, applications, and services.
By using any of ch777's services, you are considered to have given your consent to the terms of this Policy. If you have any questions, you can contact us at [email protected].
What Data We Collect
ch777 collects user information from various sources. This data is used to improve our service quality, manage accounts, and ensure security.
Information You Provide Directly
Information you voluntarily provide during account registration and management:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Residential address
- Payment information (bKash, Nagad, Rocket, or bank account)
Automatically Collected Information
When you use the ch777 platform, the following information may be collected automatically:
- IP address and device identifier
- Browser type and operating system
- Login date, time, and session data
- Page visit history and click data
- Betting and gameplay activity records
Financial Transaction Information
For deposits and withdrawals, we record the transaction amount, method (bKash, Nagad, Rocket, or bank transfer), date, and transaction ID. Banking PINs or passwords are never stored.
Communication Information
When you contact our support via 24/7 live chat or email, the content of that conversation, along with the date and time, is stored in our system — for the purpose of improving service quality.
How Your Data Is Used
ch777 uses collected data for the following legitimate purposes:
Account Management
Data is used for registration, login verification, password recovery, and account security.
Payment Processing
Data is required to securely complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Identity Verification
For fraud prevention, age verification (confirming 21+), and Anti-Money Laundering (AML) compliance.
Customer Support
Data is used to resolve your issues quickly through our 24/7 live chat and email support.
Service Improvement
To analyze user experience and improve platform design, game selection, and functionality.
Security & Protection
To detect and prevent unauthorized access, fraudulent activity, and cyberattacks.
Data Storage & Security
ch777 treats the security of your data as its highest priority. We apply industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
SSL Encryption
All data transmission between you and our servers on the platform is protected by 256-bit SSL (Secure Sockets Layer) encryption. This keeps your login, payment, and personal information fully secure.
Data Storage Location
ch777's data is stored on secure, access-controlled servers. Our data centers follow strict physical and digital security standards.
Access Control
Only authorized personnel can access your data, and only for the purpose of providing specific services. All staff are bound by strict confidentiality agreements.
Security Monitoring
Our systems are under continuous active monitoring. Automated protective measures are in place to immediately detect any suspicious activity.
Please note, however, that no method of data transmission over the internet or electronic storage is 100% secure. While we make every effort to protect your data, we cannot guarantee absolute security.
Data Sharing with Third Parties
ch777 does not sell, rent, or exchange your personal information with third parties for commercial purposes. However, data may be shared in the following limited circumstances:
Service Provider Partners
Limited data is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer support. These partners may only use the data for the purpose of providing specific services and are bound by our strict confidentiality agreements.
Legal Obligations
Data may be disclosed on the basis of a court order, legal process, or a lawful request from authorities. In such cases, only the minimum information legally required is shared.
Fraud Prevention
Necessary information may be shared with authorized authorities to detect and prevent fraud, money laundering, or other illegal activity.
Game Providers
The ch777 platform integrates software from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. Minimum required session data may be automatically shared with these providers to operate gameplay. Each provider's own privacy policy applies.
Cookies & Tracking Technologies
The ch777 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are necessary to maintain login sessions and ensure security. The platform cannot function properly without them.
Functional Cookies
These cookies are used to remember your preferred language, layout, and other settings.
Analytics Cookies
These help analyze patterns of platform usage to improve service quality. This data is processed in aggregate form.
Managing Cookies
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may disrupt the service.
Your Rights
As a user of the ch777 platform, you have the following rights. To exercise any right, contact us at [email protected].
Right to Access
You may request a copy of your personal information stored with us at any time. We will provide that information within a reasonable time.
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some data may need to be retained due to legal obligations or contractual requirements.
Right to Object to Processing
You may object to the processing of your data for specific purposes, including marketing communications. We will consider such requests to the best of our ability.
Right to Data Portability
You may request your data in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily limited.
Data Retention Period
ch777 retains your personal information only for as long as it is necessary to provide services or fulfill legal obligations.
Active Account Data
All data is retained while your account remains active. This data is necessary for service delivery, issue resolution, and security.
Financial Transaction Records
Financial transaction records are retained for an extended period in accordance with legal and regulatory requirements. These records may be kept for a defined period even after an account is closed.
After Account Closure
After an account is closed, certain data is retained for a specified period for legal compliance and dispute resolution purposes. Once that period ends, the data is securely deleted.
Protection of Minors
21+ Age Requirement
ch777 is only for individuals aged 21 or older. We do not knowingly collect personal information from minors. Age is verified during the registration process, and if it comes to our attention that a minor has registered by mistake, their account is immediately closed and the related information is deleted.
If you believe a minor has created an account on our platform, please notify us immediately at [email protected].
Policy Changes
Change Process
ch777 may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or by displaying a notice on the platform. Continuing to use ch777 after the changes have been made will be considered as your acceptance of the new policy.
The latest version of this policy will always be available on this page. Please note the "Last Revised" date, which indicates when the policy was last updated.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the ch777 support team:
Email Support
Send your privacy-related request to:
[email protected]
Live Chat
Our 24/7 live chat service is available in both Bengali and English. Use live chat for immediate assistance.